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In terms of accommodation use and management, Telewest Broadband is
one of our most dynamic and forward thinking clients. Over the past
twelve years we have worked closely with the Group Property &
Facilities Management team on a national basis. During this time Telewest’s
corporate focus has changed significantly which has meant that as
strategic spaceplanning consultants we have supported a variety of
complex initiatives requiring diverse skill-sets.
In addition to delivering high profile accommodation projects, we
have been heavily involved in the strategic planning for real estate
acquisition and disposal. Some of our most significant achievements
are summarised as follows:
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Refurbishment of Genesis Business Park
Historically this was a predominantly cellular environment that
offered little scope or flexibility for Telewest’s rapidly
changing business needs. Plus or Minus were instrumental in promoting
a corporate shift away from high levels of cellularisation in favour
of a greater number and diversity of shared 'work settings'. The
success of this model was measured by a post occupancy staff survey
where 89% of staff felt that the scheme had vastly improved the
working environment. As a result, this model has formed the basis
of a standards programme for all other corporate buildings, which
is still in place today.
Export House Installation
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FM Website
We developed and maintain a secure site holding live drawn information
covering the entire Telewest Broadband property portfolio. This was
initiated by a nationwide audit of Telewest's properties, undertaken
by Plus or Minus in early 2000, and has recently been further enhanced
to include bespoke analytical tools for workplace monitoring and to
provide the national P&FM team with direct access to move management
protocols & templates. Development work continues on the website
to provide greater levels of interaction for Telewest and its service
providers.
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The Mailbox – National Credit Services Centre
Located in a landmark building in central Birmingham, this project
influenced the development of Telewest’s new brand values
and was the first to include ‘branded’ elements within
the layout and aesthetics of the office. The result is a lively,
vibrant and stimulating workplace. Although the centre has an airy,
open and spacious feel, it has been planned very efficiently, averaging
only 68 net square feet per head.
The Mailbox Installation
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Telewest Broadband Accommodation Guidelines
This document was created as a reference manual for the Telewest P&FM
team and defines the aesthetic, spatial and other FM standards that
relate to accommodation projects and initiatives of all types (new
premises, low or high budget refurbishment, reconfigurations etc;)
so that any building can incorporate the company's brand values, accommodation
standards and best practice. This document is complemented by ‘TAG‘,
Telewest Accommodation Guide, which is a guide to using and working
in the office, designed with end-users and visitors in mind. Both
documents are published electronically to the web and are also available
in hard copy format.
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National Property Portfolio Analysis
Driven by recent business developments we have been undertaking
a detailed analysis of all U.K. technical and office premises. Capitalising
on progress already made in bringing numerous sites in line with
the accommodation model, this exercise has enabled us to provide
Telewest with the information required to improve operational performance
and to identify where asset redeployment and building consolidation
or disposal can be most effective.
Extract From 2003 Accomodation Guidelines
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